SLA Manager - SLAM

SLAM represents the state of the art for SLA Management; a comprehensive suite of functionality for creating, modifying, analysing and reporting a wide range of SLA’s, on a high availability, advanced Web-deployable platform. A range of different classes of SLA are available to be created on installation of SLAM:

• Batch Process SLA’s – Allows individual or groups of IT scripts to be assessed; a collection of scripts can constitute a Business Process.
• End-User Query SLA’s – Clear and unambiguous measurement of how specific End-User Queries are performing versus SLA goals.
• Client SLA’s – Typically from source MVS system(s) delivering Batch input/data
• Platform SLA’s – Shows the performance of the core Teradata server platform and it’s availability against specified SLA criteria.
• Disaster Recovery SLA’s – Allows measurement and reporting of Disaster Recovery status and readiness based on specific DR-related data requirements.
• Data Management SLA’s – Ensures that regulatory-mandated data archiving is taking place, and additionally ensures that Data is not unnecessarily stored past specified dates.

Reporting is available within SLAM and also via native access to all of the “SLA Performance” data collected in the course of running SLAM – Ward makes the data model for the SLA performance data freely available to the customer so that full and unencumbered mining of the SLA behaviour is possible.

SLA’s can be flagged with varying degrees of Severity  (from “None” through to “Critical”) for additional granularity in Reporting, Alerting and subsequent retrospective analysis.